FAQs
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Shipping & Delivery
1. How long does it take to get my products?
Domestic shipping could take up 3-10 business days.
If there are force majeure factors, logistics company factors, shipping times could be longer than usual.
2. How much does it cost?
Domestic shipping within the USA: The Shipping Fee is $15. We also offer FREE standard shipping on ALL orders over $200 to the Continental US.
If by the customer's mistake, such as an insufficient address, customer's address cannot be accessed, the package cannot be delivered and is returned back to the sender, we reserve the right to charge the shipping fees before refunding the rest of the purchase price or attempting to redeliver.
Returns, Exchange & Refunds
1. How can I return?
Returns will be accepted within 14 days of the delivery date Please mail your unwanted items back to us and enclose the order receipt (include your name and order number). Click here to submit your return request.
Please enquire for more information about our return & refund policy.
2. How can I exchange?
Exchange will be accepted within 14 days of the delivery date. Please mark the item and the size you want to exchange on the receipt. And enclose the order receipt (include your name and order number). Click here to submit your exchange request.
3. Do you offer refund?
Yes, we offer full and partial refunds.
Please enquire for more information about our return & refund policy.